Energizer PMZH61 – A Review

Disclaimer :

  1. I do not claim to know it all and thus do not wish to be held liable for anything that arises out of this “article”.
  2. This unit was purchased for review.
  3. This “article” is subject to updates (if any are applicable).
  4. For the safety of others and yourself, never shine the light into other’s eyes. Keep it away from children whom may not be able to follow such instructions. The beam can impair or cause irreparable damage to eyesight due to its brightness.

 

*The terms: “flashlight”, “torchlight” and “torch” are used interchangeably and mean the same thing.

 

Index

  1. About the torchlight
  2. Feel
  3. Issues
  4. Troubleshooting
  5. Possible solutions?
  6. Customer service
  7. Conclusion

About the torchlight

The Energizer PMZH61, sports a whopping 1300 lumens (yes, it is bright and almost overkill for the everyday, average user) and a range of 230 meters (both on high mode). It operates on 3 different modes (the 4th being a feature or function):

  1. High mode (brightest) at 1300 lumens up to 4 hours;
  2. Low mode (dimmest) at up to 220 lumens and 19 hours of runtime;
  3. Strobe (SOS mode which runs on the high mode)
  4. Long pressing the “on” switch activates a mode called “Digital Focus” which from its default spot light mode transitions into flood light through a diffused lens. (This mean you get a wider, more even output of light)

Once again powered by the ever-easy to get AA batteries (6 to be exact) means batteries are easy to get. Being equip with “O-rings” it is IPX4 rated – able to withstand splashes from any direction, thus its use in rain should be fine.Note: This does not mean its waterproof and neither should it be soaked or submerged in any liquid. More on IPX ratings here: http://justelation.com/ipx-ratings-described/

Similar to its smaller counterpart the PMZH21, this also meets the ANSI / NEMA FL-1 standard. A standard which seeks to standardise flashlight or torchlight testing across the board, in hopes of reducing or preventing manufacturers from simply slapping exaggerated numbers on its specifications and its run time.

More about it here: https://flashlightwiki.com/ANSI-NEMA_FL-1 The color emitted is daylight and has a neutral white temperature which means that it is not super white to the point it glares and gets uncomfortable.

The torch is advertised as “designed to last 20 years”. Bold but perhaps, unwise. As you should discover later.

 

FeelIMG_20190213_235212.jpg

This torch is rather huge but still fits comfortably in my hands, granted my hands might be slightly bigger. Grip is decent when dry but as sweat or moisture builds up, its “infused grip enhancers” (machined directly onto the body) may not fare too well. If one loses grip of it, a fall is likely inevitable due to the absence of a land yard or wrist yard (which is present on the PMZH21).

Issues

Summary of issues:

  1. Battery being damaged (likely due to tail cap) eventually leading to a leak
  2. A fall may compromise its water resistance

 

Troubleshooting

New set of batteries, multiple tries at screwing and unscrewing the tail cap but it still grinded the negative terminals of the last 2 batteries nearest to the tail cap. As for the cut, it got worse after every subsequent tightening of the tail cap. This is particularly concerning, more so if one intends to use more expensive batteries such as alkaline or rechargeable ones.

After about 3 months of on and off usage, I discovered that the battery did leak.

While some might say that it is recommended to remove the batteries (when not in use), I would be doing so with the risk of further damaging the batteries. Regardless, Energizer’s no leak guarantee means I should be covered even if the batteries are dead (which is not the case because it still does have some remaining juice)

 

One fall (within 85 – 100cm) was also enough to dent the torchlight’ body, compromising its moisture and water resistance.

Possible solutions?

The tail cap could perhaps be sanded down a little more to ensure the integrity of batteries are not compromised. Any sharp ages that could inflict damage to the batteries should also be taken into account. As for the dent, I do not think I have a suggestion, a better design perhaps?

 

Customer service

Yes, they still do not have a dedicated customer service department, is it a “one women show” as far as I know.

Feedback and the above hypothesis was also communicated, subsequently brought to the attention of the manufacturing plant, unfortunately, they have not responded to Energizer Malaysia.

My last 2 emails regarding the battery leak and compromised water resistance after a fall however did not receive a response.

This torch raises questions.

a. Primarily what is happening to their quality checks?

b. Were these torches even tested extensively?

c. How did the design even get approved if such issues are easily identifiable?

Side note: The 900 lumen version uses the same design and body, I am thus inclined to believe that it would likely suffer the same “flaws”.

Conclusion

This torch is “a step forward but flawed nonetheless”.

Fatal or not, is dependent on you. As for me, at least it works but the flaws are disconcerting.

Energizer PMZH21 – A Review

Disclaimer :

  1. I do not claim to know it all and thus do not wish to be held liable for anything that arises out of this “article”.
  2. I bought this unit myself for personal use (not sponsored nor affiliated).
  3. This “article” is subject to updates (if any are applicable).
  4. For the safety of others and yourself, never shine the light into other’s eyes. Keep it away from children whom may not be able to follow such instructions. The beam can impair or cause irreparable damage to eyesight due to its brightness.

Index

1. Opening

2. About the torchlight

3. Issues

4. Troubleshooting

5. Hypothesis of the cause

6. Customer service

7. Follow up

8. Closing

Opening

*The terms: “flashlight”, “torchlight” and “torch” are used interchangeably and mean the same thing.A torch which meets the specifications of a good torch, let down by a possible design flaw and customer service.

About the torchlight

The Energizer PMZH21, sports 400 lumens and a range of 115 meters (both on high mode). Powered by 2AA batteries (which are widely available), one does not need to crack their head when it comes to batteries.It operates on 3 different modes and an additional function:

  1. High mode (brightest);
  2. Low mode (dimmest) and;
  3. Strobe (SOS mode which runs on the high mode)
  4. Long pressing the “on” switch activates a mode called “Digital Focus” which from its default spot light mode transitions into flood light through a diffused lens. (This mean you get a wider, more even output of light)

Additionally, thanks to its “O-rings” it is IPX4 rated – able to withstand splashes from any direction, thus its use in rain should be fine.Note: This does not mean its waterproof and neither should it be soaked or submerged in any liquid. More on IPX ratings here: http://justelation.com/ipx-ratings-described/It also meets the ANSI / NEMA FL-1 standard which seeks to standardise flashlight or torchlight testing across the board, in hopes of reducing or preventing manufacturers from simply slapping exaggerated numbers on its specifications and its run time.More about it here: https://flashlightwiki.com/ANSI-NEMA_FL-1 The color emitted is daylight and has a neutral white temperature which means that it is not super white to the point it glares and gets uncomfortable.The torch is advertised as “designed to last 20 years” but from my testing, it only took a few days before issues started to creep up, a month plus before one would no longer switch on due to bad contacts and surviving the almost non-existent customer service*.*Seriously, they do not have a dedicated customer service department.After some pondering, I think the aircraft grade aluminium body is what’s supposedly designed to last 20 years as it falls short of its bold claim.IssuesSummary of issues:

  1. Powering off randomly
  2. Flickering
  3. Not powering on or responding to “on” switch
  4. Updated: A fall could spell the end of the torch as the head can get dented, letting dust and water seep in

Here is a short video illustrating the flickering issuehttps://youtu.be/eM_7dP4Oo9M

Troubleshooting

To troubleshoot the issue I changed a new set of batteries, which were absolutely of no help as the contacts were in my opinion problematic right of out the box. I then checked for leaks or any damage to no avail.

Hypothesis of the cause

Upon closer inspection, the part where the battery head (positive side) meets the terminal was a little slanted. Granted that it was dropped, I gave it the benefit of doubt. Regardless of the drop, it is advertised as being able to take a drop up to 1 meter (100cm) so it should not just go “kaput” like that.Pictured below: replacement and substitute torch positive contacts, out of the “box”.

 

Customer service 

I contacted support via their online page and submitted the relevant information, waited a few days and nothing happened. I then made a call and got hold of them and was told to send them an email instead as the system may have experienced some technical issue(s).Speaking to them over the phone was pleasant but writing was a different story, I assume that the feeling was mutual.To sum things up,

  1. Communication was poor, I did not know that the courier service would first come and collect the defective torch, when they would come, and their initial insistence on having me pack the item.
  2. Deadlines were not meet, I was told that it would be shipped on a Thursday and in reliance of that I waited at the location only to be told that the person in charge only passed the replacement to the receptionist on Friday itself, leaving me literally in the dark and the whole exchange process was to say the least frustrating and stressful. This also resulted in a change of address as I returned to my hometown.
  3. Energizer International support was of no help either, telling me to contact the Malaysian office (which I was already in contact and dissatisfied with).

I even went out and got another one while waiting for it to arrive.Guess who stood out in the midst of all this chaos? The receptionist cum operator who answered my calls and took the necessary action by getting my address on the spot, over the phone.A simple matter that took 13 days to sort out.

Follow up

When the replacement finally arrived, my opinion or hypothesis above was further solidified as the positive terminal was once again, slanted. It was the same case for the unit that I got while waiting. All the 3 units that I have come use, suffered the same issues as mentioned above. The only difference being the later 2 units did not die like the first which was collected by them.Feedback and the above hypothesis was also communicated, subsequently brought to the attention of the manufacturing plant, unfortunately, they have not responded to Energizer Malaysia.I then contacted Energizer and provided a link of a Youtube to better illustrate the flickering issue and am glad to say that there have been some improvements in the way my complaint was handled and this time, delivered on their promise when it came to shipping its bigger brother out for testing.Undoubtedly, it has made for a less frustrating experience when their torches are, in my opinion, defective.

Closing

Until and unless the issues above are sorted out, please keep your money or seek an alternative.